NHS 111

 
NHS 111 has been introduced to make it easier for you to access local NHS healthcare services. It provides one, easy-to-remember number that is free to call from landlines or mobiles.
 
You should use the NHS 111 service if you urgently need medical help or advice but it is not a life-threatening situation.
 
You can call NHS 111 any time of the day or night, 365 days a year.
Call 111 if:
·       you need medical help fast but it is not a 999 emergency
·       you think you need to go to A&E or need another NHS urgent care service
·       you don't know who to call or you don't have a GP to call
·       you need health information or reassurance about what to do next
 

Residents in Knowsley can now access NHS 111 Online making it easier to gain medical advice.

The free service can be accessed at www.111.nhs.uk. A valid postcode will be required and then users enter their symptoms to be given tailored health advice and signposting to relevant services.

This convenient digital platform has been introduced to provide an alternative to the NHS 111 telephone helpline, which is still available to residents but will run alongside NHS 111 Online.

Delivered in partnership with neighbouring CCGs, North West Ambulance Service and NHS Digital; adding this additional service will make it easier and quicker to access advice that meets the needs of the local population.




What happens when you call NHS 111?
When you call 111, a trained advisor will ask you questions to find out what is wrong, give you medical advice, and direct you to someone who can help you, like an out-of-hours doctor or a community nurse.

 
If the advisor thinks your condition is more serious, they will direct you to hospital or send an ambulance to you.
 
If you do not speak English, tell the advisor what language you want to speak in and they will get you an interpreter.
 
NHS 111 can be used by people with a hearing impairment or communication difficulties, via a textphone by calling 18001 111