Knowsley patients give thumbs-up to GP services in new poll

Knowsley patients are very positive about the services offered by their GP practices, according to an NHS survey of patients across England.

 
NHS England’s annual national GP Patient Survey reveals that 87% of people in Knowsley say their overall experience of their GP practice is ‘good’ ­- beating the national average of 84% in overall satisfaction.
 
The survey also shows that 95% of the people in Knowsley who took part in the survey said their needs were met at their last appointment.
 
Dr Andrew Pryce, Lead Partner at Dinas Lane Medical Centre and NHS Knowsley Clinical Commissioning Group Governing Body Chair, said:
 
“We continually strive to improve NHS services for our population and we always welcome public feedback, whether it is positive or critical. As CCG Chair I am delighted that Knowsley has done so well in the patient satisfaction survey.
 
“This is a challenging time for the NHS financially, and we recognise the importance of high quality primary care. Good primary care services help to lift the pressure on our local hospitals. 
 
“We have invested significant sums in primary care in Knowsley and we plan to continue this investment going forward.”

Dr Nikita Kanani, Acting Director of Primary Care for NHS England, said:  
“General Practice is the foundation of the NHS and this surveyGPs and the wider primary care work force are doing in times of real pressure, helping more people living with increasingly complex conditions.
“We are already putting record funding into primary care after years of underinvestment, with an additional £2.4billion every year by 2020 to help drive improvements in care, including widening access with more GPs are in training than ever before - a record 3,157 began their studies last year. As we develop a long term plan for the NHS, we will look to further build on these successes and this critical foundation.”
The survey is independently carried out each January by Ipsos MORI on behalf of NHS England and is sent out to more than a million people across the UK.
It includes questions about a range of issues, including how easy or difficult it is to make an appointment at your practice, satisfaction with opening hours, and the quality of care received from your GP and practice nurses.
The findings help new patients choose a practice in their local area and help practices to understand where improvements are needed. https://www.gp-patient.co.uk/practices-search