Healthwatch Knowsley launches new Feedback Centre


Healthwatch Knowsley launches new Feedback Centre
Healthwatch Knowsley – the local health champion for health and social care – has launched a new online engagement tool created by software health specialist LHM to help people in Knowsley share their experiences of health and social care services.
Healthwatch has a role to ensure that the voice of patients, users and the public is at the heart of NHS and care services. Healthwatch Knowsley gathers patient views, represents those views to local Health and Social Care service providers and commissioners and makes sure they are taken account of.
The new online Feedback Centre is accessible via a variety of devices including mobile phones, desktop PCs and tablets, just by going to the Healthwatch Knowsley website,
The feedback centre provides an opportunity for anyone to comment about local health and care services. People will be able to easily and anonymously rate the care that they received in an engaging and simple way from wherever they are and receive responses from providers. It also provides the opportunity to look at how local services are rated, using a 5 star rating system.
Recent research has shown that half of the public who considered complaining about NHS services did not. Many people were put off because they expected the process to be too bureaucratic and others believed it would make no difference.

Healthwatch Knowsley believes that by helping patients to more easily express their views we can improve health and social care.
Chair of Healthwatch Knowsley and local community member Mary Spreadbury stated, “We would like to encourage community members to tell us about their experiences of local services; the excellent and the good, as well as where things need to improve. The information we receive will help us to shed light on health and care trends, patterns, and issues virtually in real time, helping us to understand the needs of the community.”
Healthwatch Knowsley will also continue to use more traditional methods of capturing patient experiences, such as telephone, paper-based feedback, and public engagement events.

If you would like to access the new feedback centre and provide feedback about a local health and care service, please go to:
The new website and feedback centre will be publically launched on Thursday 21st July, 10am—12noon, The Old Schoolhouse, St Johns Road, Huyton, L36 0UX at our Annual Event. Anyone is welcome to attend, though booking is required. If you would like to book onto this event, please contact Lee-Ann Danton on 0151 449 3954 or email (please note places are limited).
If you would like more information about the feedback centre or have any queries, please contact Kelly on 0151 449 3954 or email: