Last Updated 24 August 2020

Coronavirus Information

Below is some simple advice about what you can do to protect yourself from coronavirus and to support your community to stay well.

Stay Informed

The latest official national guidance on COVID-19 (coronavirus) from Public Health England & The Department of Health and Social Care can be found at: and at:

Service Changes

During the current situation, some services may be affected. If you need to see a GP, call your practice on the usual practice number. Do not attend the practice building.

Below is a list of our provider organisations and the link to their service change website. 

Visit the Knowsley Council website for everything you need to know about updates and changes to council services:


Stay Alert - Control the Virus - Save Lives

Everyone should stay at home as much as possible to help stop the spread of coronavirus.

Guidance on what everyone should do is available in English here on the government website, and on this same page there is information in Easy Read and several community languages covering advice for everyone and for people more at risk people.

What should I do if I have symptoms?

Advice on self-isolation can be found on the NHS website.

You should immediately self-isolate and stay at home if you have one, two or all three of the following symptoms:

  • a high temperature (37.8C or over)
  • a new, continuous cough.
  • Loss or change in your normal sense of smell or tatse.

Contact the NHS 111 coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Please go to in the first instance. Only call 111 if you need help urgently. BSL users can use the NHS 111 video interpreter service

Contact your GP practice for advice over the phone or online.

How long should I self-isolate for?

  • If you have symptoms, stay at home for 7 days
  • If you live with other people, you should ALL  stay at home for 14 days from the day the first person got symptoms
  • If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days wherever possible

Guidance about what to do if you have symptoms of coronavirus is available here on the government website in English, Easy Read and several community languages.


As well as isolating as soon as you or someone else in your household starts having symptoms you should order a test immediately at: (or you can call 119 if you have no internet access).

If you test positive for coronavirus:

·       You'll be contacted by email, text or phone by the NHS Test & Trace Service and advised on what to do next.

·       Text messages will come from the NHS. Calls will come from 0300 0135000.

If someone else tests positive:

NHS Test & Trace may also get in contact to inform you that someone who you have recently been in contact with has tested positive. If this happens, you should respond as quickly as possible and follow all of the advice they give you.  

Instructions for the COVID-19 self-test kit with translations are available.